1. About URHUL

URHUL is an Indian food brand dedicated to providing premium-quality pickles and other traditional food products. We strive to maintain high standards of quality, hygiene, freshness, and customer satisfaction in every product we deliver.

All products available on this website are intended for personal consumption unless otherwise stated.

2. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any services provided by URHUL, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Cancellation Policy.

If you do not agree with these terms, please discontinue the use of our website immediately.

3. Eligibility

To place an order through our website, you must:

• Be at least 18 years of age, or
• Access the website under the supervision of a parent or legal guardian.
• Provide accurate, complete, and up-to-date personal information during checkout.

URHUL reserves the right to refuse service or cancel orders if any information provided is found to be false or misleading.

4. Product Information

We make every effort to display accurate descriptions, ingredients, packaging details, and product images on our website.

However:

• Product images are for representation purposes only.
• Actual product packaging may vary slightly due to manufacturing updates.
• Natural variations in color, texture, taste, or appearance may occur because our products are food items made using natural ingredients.

Such variations shall not be considered product defects.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as mentioned on the product page.

URHUL reserves the right to:

• Modify product prices without prior notice.
• Correct pricing errors.
• Cancel orders affected by technical or pricing mistakes.

If an order is cancelled due to incorrect pricing, any payment received will be refunded in accordance with our Refund Policy.

6. Orders & Acceptance

Placing an order on our website does not guarantee acceptance.

An order is considered confirmed only after:

• Successful payment (for prepaid orders), or
• Successful order verification (where applicable), and
• Confirmation from URHUL.

We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, incomplete customer information, or violation of these Terms & Conditions.

7. Payment

We accept secure online payments through trusted payment gateways. Accepted payment methods may include UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery (where available).

URHUL does not store customers' payment card details on its servers.

8. Shipping & Delivery

Orders are processed within the timelines mentioned in our Shipping Policy. Delivery timelines may vary depending upon customer location, courier partner availability, weather conditions, public holidays, natural disasters, or government restrictions.

URHUL shall not be held responsible for delays caused by courier partners or circumstances beyond our reasonable control.

9. Cancellation

Orders may be cancelled only before dispatch. Once an order has been packed or shipped, cancellation requests may not be accepted.

URHUL reserves the right to cancel any order if payment fails, the product becomes unavailable, incorrect pricing is detected, or fraudulent activity is suspected.

10. Return & Replacement

Since URHUL deals in food products, returns are generally not accepted due to hygiene and food safety regulations.

However, customers may be eligible for a replacement if:

• Wrong product is delivered
• Product is damaged during transit
• Packaging is severely damaged
• Product has leaked during delivery

Customers must notify us within 24 hours of delivery by sharing clear photographs of the product and packaging. Approval of replacement requests shall be solely at the discretion of URHUL after verification.

11. Product Storage

Customers are advised to store food products as per the storage instructions mentioned on the product label.

URHUL shall not be responsible for product quality issues resulting from improper storage, mishandling, or misuse after delivery.

12. Intellectual Property

All content available on this website, including but not limited to the Logo, Brand Name, Product Images, Product Descriptions, Website Design, Graphics, Text, Icons, and Videos, is the exclusive property of URHUL and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

13. User Responsibilities

Users agree that they will not provide false information, use the website for unlawful purposes, attempt to hack or disrupt website operations, upload malicious software, or violate applicable Indian laws while using the website.

Violation of these terms may result in suspension or permanent restriction from using our services.

14. Limitation of Liability

URHUL shall not be liable for any indirect, incidental, consequential, or special damages arising from delivery delays, website downtime, product availability, technical issues, courier delays, or customer misuse of products.

Our maximum liability shall be limited to the value of the purchased product.

15. Privacy

Your privacy is important to us. Personal information collected during your use of this website is governed by our Privacy Policy. By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

16. Third-Party Services

Our website may contain links or integrations with third-party services such as payment gateways, courier partners, and analytics providers. URHUL shall not be responsible for the content, privacy practices, or services provided by third-party platforms.

17. Force Majeure

URHUL shall not be held responsible for delays or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, earthquakes, fire, government restrictions, pandemics, war, labour strikes, or transportation disruptions.

18. Modification of Terms

URHUL reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions shall become effective immediately upon publication on this website. Customers are encouraged to review these Terms periodically.

19. Governing Law & Indian Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to the use of this website, purchase of products, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Patna, Bihar, India.

By using this website, you expressly agree to submit to the jurisdiction of these courts.