Shipping Policy
Last Updated: July 2026
At URHUL, we are committed to delivering fresh, hygienically packed, and high-quality food products to our customers across India. Every order is carefully processed, packed, and dispatched with utmost care to ensure that your products reach you safely and in excellent condition.
This Shipping Policy outlines the terms related to order processing, shipping timelines, delivery, shipping charges, and other important information. By placing an order on our website, you agree to the terms mentioned below.
1. Shipping Coverage
URHUL currently delivers products only within India.
At this time, we do not offer international shipping. Orders with delivery addresses outside India cannot be processed.
If international shipping is introduced in the future, the policy will be updated accordingly.
2. Order Processing
After your order is successfully placed, it goes through several stages before dispatch.
- Order confirmation
- Payment verification (for prepaid orders)
- Product quality inspection
- Hygienic packaging
- Dispatch preparation
Orders are generally processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festivals, promotional sales, or periods of high demand, processing times may be slightly longer.
3. Estimated Delivery Time
Delivery timelines depend on your location and courier partner availability.
Please note that these timelines are estimates and may vary due to circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before payment.
From time to time, URHUL may offer: Free Shipping Offers, Discounted Shipping, or Promotional Delivery Benefits.
These offers may vary depending on order value, location, or ongoing promotional campaigns.
5. Order Confirmation
After successfully placing an order, customers will receive an order confirmation through the registered email address, SMS, or WhatsApp (where applicable).
Once the order has been dispatched, shipment tracking details will also be shared so customers can monitor their delivery status.
6. Order Tracking
Customers can track their shipment using the tracking information provided after dispatch.
Tracking details are generally shared within 24 hours of shipment.
If you do not receive tracking information within the expected time, please contact our customer support team.
7. Delivery Process
Our courier partners will attempt delivery to the shipping address provided during checkout.
- Provide complete and accurate address details.
- Mention correct PIN Code.
- Provide a valid mobile number.
- Be available to receive the order during delivery hours.
If the recipient is unavailable, the courier partner may attempt re-delivery based on their delivery policy.
8. Incorrect Shipping Address
Customers are responsible for providing the correct shipping information while placing an order.
If an incorrect or incomplete address is provided, it may result in delivery delays, additional shipping charges, order cancellation, or return of the shipment to our warehouse. URHUL shall not be held responsible for delivery failures caused by incorrect customer information.
9. Delivery Delays
While we strive to deliver every order within the estimated timeline, certain situations may cause delays beyond our control.
Heavy rainfall, floods, natural disasters, public holidays, festivals, government restrictions, transportation disruptions, courier network delays, or remote area accessibility.
In such cases, we appreciate your patience and understanding.
10. Failed Delivery Attempts
If the courier partner is unable to deliver your order due to reasons such as customer unavailable, incorrect address, invalid contact number, or customer refuses delivery, the shipment may be returned to URHUL.
Re-shipping such orders may require additional shipping charges.
11. Damaged Package During Transit
If your package appears to be damaged, tampered with, or leaking at the time of delivery, we recommend:
- Taking clear photographs before opening the package.
- Contacting our customer support within 24–48 hours of delivery.
- Sharing your Order ID and supporting images.
Our team will investigate the issue and provide an appropriate resolution in accordance with our Return & Cancellation Policy.
12. Delivery Acceptance
Once the package has been successfully delivered to the address provided during checkout, the responsibility for the product transfers to the customer.
Customers are advised to inspect the package immediately upon delivery and report any visible damage without delay.
13. Cash on Delivery (COD)
Cash on Delivery (COD) service may be available for selected locations.
URHUL reserves the right to enable or disable COD for specific PIN codes, order values, or promotional campaigns without prior notice.
Repeated refusal of COD orders may result in restrictions on future COD purchases.
14. Force Majeure
URHUL shall not be liable for delays or failure in shipping due to events beyond our reasonable control, including but not limited to:
- Natural disasters, floods, earthquakes, fire
- Pandemic, government regulations
- War, labour strikes
- Transportation disruptions, technical failures
We will make every reasonable effort to resume deliveries as soon as normal operations are restored.
15. Shipping Policy Updates
URHUL reserves the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on this website.
Customers are encouraged to review this page periodically to stay informed about our latest shipping practices.
16. Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact us:
Business Name: URHUL
Email: urhulpickle@gmail.com
Phone: +91 7079667761
Address: BEGAMPUR NAGAR IGNAM KE PASS, Begampur, Patna City, Patna City, Patna, Bihar - 800009