1. About URHUL

URHUL is an Indian food brand dedicated to providing premium-quality pickles and traditional food products. We are committed to maintaining transparency, protecting customer information, and complying with applicable privacy laws.

2. Information We Collect

When you visit our website or place an order, we may collect certain personal and non-personal information to provide our services efficiently.

This information helps us process orders, provide customer support, and improve your shopping experience.

3. Payment Information

To complete your purchase, payments are processed through secure and trusted third-party payment gateways.

4. Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Pages Visited
• Time Spent on Pages
• Date and Time of Visit
• Referral Source

This information is collected to improve website performance, user experience, and security.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

6. How We Use Your Information

The information collected from you may be used for the following purposes:

• Processing and confirming orders
• Delivering products to your address
• Providing customer support
• Sending order updates
• Sharing shipping notifications
• Improving our products and services
• Personalizing your shopping experience
• Preventing fraudulent activities
• Maintaining website security
• Responding to customer inquiries
• Complying with legal obligations

We collect only the information necessary to provide our services effectively.

7. Marketing Communication

With your consent, we may send promotional emails, SMS, or WhatsApp messages regarding:

• New product launches
• Special offers
• Discounts
• Festival sales
• Important service updates

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us directly.

8. Data Security

URHUL takes appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Data theft
• Data misuse
• Alteration
• Disclosure
• Loss or destruction

Although we implement industry-standard security practices, no online platform can guarantee absolute security. Customers are encouraged to use strong passwords and keep their account credentials confidential.

9. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

These partners are authorized to use your information only for the purpose of providing their respective services.

10. Third-Party Services

Our website may integrate with third-party services to improve functionality and customer experience.

Please note that these third-party services have their own privacy policies, and URHUL is not responsible for their data handling practices.

11. Order Information

When you place an order, we maintain records including:

• Products purchased
• Order value
• Delivery address
• Payment status
• Shipment details
• Customer communication

These records help us process orders, resolve disputes, and provide after-sales support.

12. Children's Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18. If such information is identified, appropriate steps will be taken to remove it from our records.

13. Data Retention

We retain customer information only for as long as necessary to:

• Complete transactions
• Provide customer support
• Maintain business records
• Comply with applicable laws and regulations
• Resolve disputes
• Prevent fraud

When information is no longer required, it is securely deleted or anonymized.

14. Your Rights

As a customer, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of your personal data (subject to legal obligations)
• Opt out of promotional communications

Requests may be submitted through our official customer support channels.

15. Policy Updates

URHUL reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this website. Customers are encouraged to review this page periodically to stay informed about how we protect their information.

16. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Patna, Bihar, India.