Welcome to Urhul Pickles. These Terms and Conditions govern your use of our website and services. By accessing, browsing, or purchasing from our platform, you agree to comply with these terms. Please read this document carefully before using our website. If you do not agree with any part of these terms, you should not continue to use our services.

1. About Our Business

Urhul Pickles is an online store offering high-quality homemade pickles and traditional food products. Our goal is to deliver authentic taste with proper hygiene and consistency. All products are prepared using traditional methods, which may result in slight variations in appearance, taste, or texture from batch to batch.

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. Your continued use of the platform signifies your acceptance of these Terms & Conditions, along with our policies related to privacy, shipping, and refunds.

3. Product Information & Accuracy

We make every effort to display accurate product descriptions, pricing, and images. However, since our products are handmade, slight differences in color, packaging, or texture may occur. These variations do not indicate defects but are a natural result of traditional preparation methods.

4. Pricing Policy

All prices listed on our website are in Indian Rupees (INR) and inclusive or exclusive of applicable taxes as mentioned. Prices are subject to change without prior notice due to market conditions, ingredient costs, or operational requirements. We reserve the right to correct pricing errors at any time.

5. Payment Terms

We offer secure payment options through trusted payment gateways. Customers are required to complete payment at the time of placing the order. We do not store your payment details, and all transactions are processed securely. Orders will only be confirmed after successful payment verification.

6. Order Processing & Acceptance

Once an order is placed, you will receive a confirmation notification. However, we reserve the right to cancel or refuse any order due to reasons such as product unavailability, incorrect pricing, suspected fraudulent activity, or logistical issues. In such cases, a refund will be initiated if payment has already been made.

7. Shipping & Delivery

We aim to deliver your order within the estimated timeframe provided during checkout. Delivery timelines may vary based on your location, courier availability, and external factors such as weather conditions or public holidays. Urhul Pickles is not responsible for delays caused by third-party logistics partners.

8. Returns, Refunds & Replacement

Due to the perishable nature of food products, returns are generally not accepted. However, if you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of delivery with proper photographic proof. After verification, we may offer a replacement or refund at our discretion.

9. User Conduct

Users are expected to use the website responsibly and not engage in activities that may harm the platform, its services, or other users. This includes but is not limited to fraudulent transactions, unauthorized access, misuse of content, or spreading harmful software.

10. Intellectual Property Rights

All content on this website, including text, images, logos, graphics, and design elements, is the property of Urhul Pickles. Unauthorized use, reproduction, or distribution of any content without prior written permission is strictly prohibited.

11. Privacy & Data Protection

We value your privacy and ensure that your personal information is handled securely. Your data is used only for order processing, communication, and improving our services. We do not sell or share your personal data with unauthorized third parties.

12. Limitation of Liability

Urhul Pickles shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we strive for accuracy and quality, we do not guarantee uninterrupted access or error-free operation of the website.

13. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. It is the responsibility of the user to review this page periodically. Continued use of the website after changes indicates acceptance of the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of courts located in Bihar.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, you can contact us through our official website or customer support channels.

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We appreciate your trust in Urhul Pickles and look forward to serving you with authentic homemade flavors.